How Can We Help?

Providing great service to our customers is important to us so we are here to help answer your questions about shopping with Pomulo. You can find answers to frequently asked questions about delivery, returns, payments, and more. If you can not find an answer to your question, and would like to speak to our customer support team, we look forward to hearing from you.

Service Updates

During these extraordinary times (COVID-19, Brexit, and global supply chain issues), we are doing the best we can to continue providing our normal level of service. Inevitably, this combination of issues will occasionally disrupt our service.

If there is an active service disruption, you can view it here.

We would like to thank our customers for their support and patience through these very difficult times.

Frequently Asked Questions

Due to the turnaround time, between an order being placed, processed through our system, and then despatched from our distribution centre, it is not possible to make any amendments or cancel an order.

If you would like assistance on returning part or all of your order, please see Returns & Refunds.